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Vendor confirmed new toilet would be required and submitted the assessment for approval. Well, I call to get a status update today, to find out that the claim was not approved as of 6 days ago. They never had the courtesy to call and tell me or the vendor. I'm so frustrated with these people. They always find a reason not to approve claims, even though the initial call says it's a covered repair. I'm now out $80 some, because I had to pay their 3rd party vendor, still don't have a working toilet, and I have to now hire another plumber to come fix the issue. Our AC broke 2. 5 weeks ago, service provider came out and charged us $100 for the service call and $80 worth of Freon. Well it all leaked out in a day. Service provider comes back and tells us we “are getting a new AC unit”. Told us HWA will call us in 2 3 days once it goes through the authorization department.

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I ask to speak to a supervisor and she says she will mark my file for a supervisor to call me.

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The problem was diagnosed quite quickly, he had the parts in his van and the A/C was back up and running fine again.

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but hey they did say once again today, "Purchasing is trying to find the part.

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Don’t be afraid to call and politely ask what you can provide to help speed up the process.